Luxury is all about anticipating needs before they’re spoken. Chanel’s predictive clienteling solution combines the power of CRM with social insights, empowering Style Associates to act at just the right moment. When a potential need arises, associates seamlessly deliver curated lookbooks and personalized service—whether white-glove or red-dress. The best part? The technology remains invisible, allowing customers to enjoy a truly immersive in-store experience that feels effortless, intimate, and distinctly Chanel.