In a world of instant expectations, the redesigned My Verizon app has become a cornerstone of Verizon’s improved customer service. With intuitive design and a conversational interface, it empowers 113 million users to manage bills, access support, and shop—all in one place. The app’s impact is undeniable: mobile sales skyrocketed 15.6x, usage increased 50%, and autopay enrollment jumped 27%. Bill payments rose from 68% to 85%, and with a consistent 4.7-star rating on the App Store and Google Play, it continues to redefine self-service for Verizon’s customers.